- Introduction
This privacy policy applies to Starlight Casino Edmonton, located at Unit 2710, 8882-170 Street NW, West Edmonton Mall, Edmonton, Alberta T5T 3J7, Canada. Starlight Casino Edmonton operates as part of the Gateway Casinos & Entertainment Limited group of properties.
This policy describes how Starlight Casino Edmonton, through its corporate parent Gateway Casinos & Entertainment Limited, collects, uses, discloses, retains, and protects personal information in connection with the operation of the casino and related services. By visiting or using the services of Starlight Casino Edmonton, individuals acknowledge the practices described in this document.
This policy applies to personal information collected from guests, visitors, and any individuals who interact with Starlight Casino Edmonton in person or through associated digital channels.
- Governing Corporate Entity
The privacy practices applicable to Starlight Casino Edmonton operate within the corporate framework of Gateway Casinos & Entertainment Limited, headquartered at 100-4400 Dominion Street, Burnaby, BC V5G 4G3, Canada. The corporate privacy policy of Gateway Casinos & Entertainment Limited applies to personal information collected and processed across its casino properties, including Starlight Casino Edmonton.
All inquiries, requests, and concerns relating to the handling of personal information at Starlight Casino Edmonton may be directed to the designated Privacy Officer of Gateway Casinos & Entertainment Limited.
Privacy Officer Contact Information:
Role Privacy Officer, Gateway Casinos & Entertainment Limited
Mailing Address 100-4400 Dominion Street, Burnaby, BC V5G 4G3, Canada
Telephone 604-296-5077
Email [email protected]
- Types of Personal Information Collected
Starlight Casino Edmonton may collect personal information from individuals in the course of operating its casino and entertainment venue. The categories of personal information that may be collected include, but are not limited to:
- Identification information such as full name, date of birth, and government-issued identification details, collected where required for age verification, regulatory compliance, or membership programs.
- Contact information including mailing address, telephone number, and electronic contact details, where voluntarily provided or required for service delivery.
- Transaction-related information generated through participation in gaming activities or other on-site services, to the extent required by applicable law or internal compliance obligations.
- Surveillance and security data, including video footage collected through closed-circuit television systems operated within the casino premises, in accordance with applicable provincial privacy legislation and regulatory requirements.
- Visitor and access records, which may include entry logs or records associated with access to restricted areas of the venue.
- Purposes of Collection and Use
Personal information collected by or on behalf of Starlight Casino Edmonton is used for the following purposes:
- To verify the identity and age of individuals seeking access to gaming areas, in compliance with applicable Alberta gaming regulations and the minimum age requirement of 18 years for entry to casino gaming areas.
- To administer and manage guest accounts, loyalty or membership programs, and associated communications, where applicable.
- To fulfill legal and regulatory obligations, including those imposed by provincial gaming authorities and applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial equivalents.
- To maintain the safety and security of the casino premises, staff, and guests through the operation of security systems and related procedures.
- To investigate complaints, incidents, or disputes arising in connection with the operation of the casino.
- To communicate with individuals regarding matters directly related to their interaction with Starlight Casino Edmonton, where consent has been obtained or where communication is otherwise permitted by law.
- Disclosure of Personal Information
Starlight Casino Edmonton does not sell personal information to third parties. Personal information may be disclosed in the following circumstances:
- To regulatory authorities, law enforcement agencies, or government bodies where disclosure is required or authorized by law.
- To service providers engaged by Gateway Casinos & Entertainment Limited to perform functions on behalf of the casino, subject to contractual obligations requiring those parties to protect the information and use it only for the specified purpose.
- To other entities within the Gateway Casinos & Entertainment Limited group of companies, where necessary for internal administrative, compliance, or operational purposes.
- In connection with a corporate transaction such as a merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction, subject to applicable legal requirements.
- Retention of Personal Information
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law or regulatory obligation. Once personal information is no longer required, it is disposed of or anonymized in a secure manner consistent with the sensitivity of the information.
- Protection of Personal Information
Gateway Casinos & Entertainment Limited, on behalf of Starlight Casino Edmonton, maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards are reviewed and updated as appropriate in response to changes in technology, legal requirements, and operational practices.
- Individual Rights and Access Requests
Individuals have the right to request access to personal information held about them by Starlight Casino Edmonton, subject to applicable legal limitations. Individuals may also request correction of inaccurate or incomplete personal information.
Requests for access or correction must be submitted in writing to the Privacy Officer at the contact details provided in Section 2 of this document. Starlight Casino Edmonton will respond to access requests within the timeframe required by applicable privacy legislation.
- Age Requirement
Access to gaming areas at Starlight Casino Edmonton is restricted to individuals who are 18 years of age or older. Starlight Casino Edmonton reserves the right to request valid government-issued identification from any individual to verify compliance with this requirement. Personal information collected for the purpose of age verification is handled in accordance with this policy.
- Contact for Privacy Inquiries
All privacy-related inquiries, complaints, or requests concerning personal information handled in connection with Starlight Casino Edmonton should be directed to:
Privacy Officer
Gateway Casinos & Entertainment Limited
100-4400 Dominion Street
Burnaby, BC V5G 4G3
Canada
Telephone: 604-296-5077
Email: [email protected]
For general inquiries regarding Starlight Casino Edmonton, the casino may also be contacted directly at:
Starlight Casino Edmonton
Unit 2710, 8882-170 Street NW
West Edmonton Mall
Edmonton, Alberta T5T 3J7
Canada
Telephone: (780) 444-2112
Website: edmonton.starlightcasino.ca
- Updates to This Policy
This privacy policy may be updated from time to time to reflect changes in applicable law, regulatory requirements, or the operational practices of Starlight Casino Edmonton and Gateway Casinos & Entertainment Limited. The current version of this policy governs the handling of personal information at the time of collection. Individuals are encouraged to review this document periodically to remain informed of applicable privacy practices.